Privacy Policy

This Privacy Policy explains how Ofeanks (“we”, “us”, “our”) collects, uses, stores and protects your personal information when you visit ofeanks.org or make an enquiry with us. We are committed to protecting your privacy and handling your information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Information we collect

We only collect information that we need to respond to your enquiries and provide our services. This may include:

• Contact details you provide through our enquiry form, such as your full name, email address and phone number.
• Enquiry details — any information you choose to include when you get in touch with us.
• Technical information collected automatically when you browse our site, such as your device type, browser and general usage patterns, where cookies or similar technologies are used.

2. How we use your information

We use your personal information to:

• Respond to your enquiry and arrange a discovery call or consultation;
• Provide, manage and improve our coaching and training services;
• Communicate with you about your engagement with us;
• Meet our legal and regulatory obligations;
• Understand how our website is used, so we can improve it.

3. Legal bases for processing

Under UK GDPR, we rely on the following legal bases to process your information:

• Consent — where you have agreed to be contacted about your enquiry. You can withdraw consent at any time.
• Legitimate interests — to respond to enquiries, operate our business and keep our services secure, provided this does not override your rights.
• Contract — where processing is necessary to provide a service you have requested.
• Legal obligation — where we are required to process information by law.

4. How we share your information

We do not sell your personal information. We may share it with trusted service providers who help us operate our business — for example, email, hosting or scheduling providers — who are required to keep it secure and use it only for the purposes we specify. We may also disclose information where required by law or to protect our legal rights.

5. Data retention

We keep your personal information only for as long as necessary to fulfil the purposes described in this policy, to comply with our legal obligations, resolve disputes and enforce our agreements. When information is no longer needed, we securely delete or anonymise it.

6. How we protect your information

We use appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, misuse or alteration. While no method of transmission over the internet is completely secure, we take reasonable steps to keep your information safe.

7. Your rights

Under UK data protection law, you have the right to:

• Access the personal information we hold about you;
• Request correction of inaccurate or incomplete information;
• Request erasure of your information in certain circumstances;
• Object to or restrict our processing of your information;
• Request data portability;
• Withdraw consent at any time, where we rely on it.

To exercise any of these rights, please contact us using the details below. You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK supervisory authority, at ico.org.uk.

8. Cookies

Our website may use cookies and similar technologies to help it function and to understand how visitors use it. You can control or disable cookies through your browser settings. Disabling some cookies may affect how parts of the site work.

9. Third-party links

Our site may contain links to external websites, including embedded map services. We are not responsible for the privacy practices of those sites and encourage you to read their own privacy policies.

10. Changes to this policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised “last updated” date. We encourage you to review it periodically.